MyPension User Guide - Pensioners

What you can do on MyPension

The features available to you include:

  • Monthly online payslips
  • Copies of Annual P60's
  • Copies of Pension Increase letters
  • Access to your personal information
  • Links to other useful pension information services and material. 


Accessing MyPension

You will need your National Insurance Number and Date of Birth to register. You will also need your Member Number (please note, this is a new Member Number and it is important that you use this new number when logging in) and Pass code. Your new Member Number and Pass code will be sent to you when we notify you that you have access to the new website.

Please follow the instructions on the new website to register and log in. The link below can be used both for your initial registration and subsequent log ins. 

The User Guide below is available to help you with using the new website. We would suggest that you read this before logging on. However, if you do have any problems logging on then please ring 0800 917 9567, or +44 121 415 0816 if calling from overseas.

Click here to log in now

Member web will currently provide full functionality with the following browsers: Internet Explorer 7, Internet Explorer 8, Firefox (v3.5) and Chrome (v2). Please note that Apple Mac browsers such as Safari are not supported.

Click here to register.


This takes you to the Compendia login page. You may wish to save the login page as a 'favourite'. You will only need to register the first time you access the website.

At the login page, select 'Register'. You will then be asked to enter a Pass Code.

Enter the Pass Code 'BAE' and select 'Next'. You will then be asked to confirm some personal details.

The information you enter is checked against our records and you will not be allowed to continue should any piece of information not match. Your Member Number will be provided to you as part of our introduction to this new online service. For security reasons we are unable to tell you which specific data item is wrong.

The final stage of member self registration is to choose a User Name, select a password, and choose three special security questions and answers.

Please choose a User Name that you will remember, as there is no automatic process to remind you of it. Your User Name should be between 5 and 32 characters in length and can include letters or numbers. It must be unique and you will not be able to select a User Name that is already in use.    

Passwords are case sensitive. Your password must satisfy the minimum length and complexity requirements, which are:

  • Between 9 and 32 characters long
  • Must contain at least one of each of these character types:
    • A number
    • A lower case letter
    • An upper case letter

Do not include any punctuation marks or special characters, such as ? / * $ £ } ].

Finally, three different security questions should be selected together with suitable answers which only you know. The answers are not case sensitive.

Select ‘Next’ when you have completed your security information. You will see a confirmation that your registration has been successful.

When accessing the website, you will be prompted to enter your User Name and Password. If you are using the website for the first time, you will then be asked to accept the Conditions of Use. If you do not accept the Conditions of Use, you will be denied access to the website.

Sign in using your current user name and password, then click on ‘Change Password’.  You will need to confirm your old password, then enter and confirm your new password.  Please remember that your new password must meet these requirements:

  • Between 9 and 32 characters long
  • Must contain at least one of each of these character types:
    • A number
    • A lower case letter
    • An upper case letter
  • Do not include any special characters, such as ? / * $ £ } ]

Sign in using your current user name and password, then select ‘Your Account’ on the top right of your screen. Select the ‘Change Questions and Answers’ option in the next page.

You can then change the questions and answers by using the drop down buttons. All three answers must be entered before pressing the ‘Submit Answer’ button to save your entries.

On the Login page, select ‘Forgotten Password’.  You will be asked a series of questions to check your identity, including two of your special security questions.  Once you confirm the correct answers to these questions, you will be able to set a new password.  This must comply with the usual rules on length and complexity, described in 'How do I change my password?'.

Once you have successfully reset your password, you will need to sign on in the usual way.

In order to protect your data, we are unable to remind you of your User Name or to provide a facility to change it. Please contact the Pensions Service Centre on 0845 180 1401, who will arrange for your record to be reset.  You will then need to go through the registration process.

It is not possible to copy and paste your password if you use certain browsers (for example Internet Explorer 10). We recommend that you always type in your password.

If you have more than one record on our system (perhaps resulting from a previous period of service), you can select the record you want to look at. Please note that the following example relates to an active member of the 2000 Plan but the same principle applies to all scheme and member categories.

If at any point you wish to view another of your multiple records, you can return to this screen by clicking on “Select Membership” at the top right of the page.

Once you have accessed your record, use the menu on the left side of the page to use the tools available.  Please note that as you select the top level menu items, they may expand with further options displayed.

As you are receiving your Scheme Pension, you should contact the Pension Services Centre on 0845 180 1401.

This will not apply to all members. If you see this, it may relate to a previous period of membership which has been transferred and included with a later period of membership and benefits. Alternatively, if you accrued benefits in more than one scheme but the combined pension is paid through one payroll then the record for the other scheme will be shown as no liabilty. It is displayed purely for information purposes, with limited data available to view.

Your online payslip will show everything that appears on the copy you currently receive in the post, but it may also display additional data. You will be able to view a payslip online every month, whereas currently hard copy payslips are only sent to you when your net monthly payment changes. 

When you click on “View last payslip” and “View current year to date P60” you will see that Member Web offers you the following two options.

You should click on “Open output (in new window)” to view the payslip or P60 as clicking the “Continue” button will take you to the Benefits homepage.

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