MyPension User Guide - Deferred members

What you can do on MyPension

The features available to you will be explained in your introductory letter, which will be sent to your home address with your annual benefit statement. The features that may be available to you include:

  • Instant pension estimates
  • Copies of annual benefits statements
  • Access to personal information
  • Useful information and links

Before using the 'Instant Pensions Estimates' please refer to the section 'Viewing the Estimate Results' in the User Guide.

Due to pension rule complexities any pension estimates provided are indicative and, if you are making important decisions such as considering early retirement, you should not rely on this information. Instead please confirm the details with the Pensions Service Centre.

 

Accessing MyPension

You will need your National Insurance Number and Date of Birth to register. You will also need your Member Number (please note, this is a new Member Number and it is important that you use this new number when logging in) and Pass code. Your new Member Number and Pass code will be sent to you with your annual benefit statement notifying you when you have access to the new website.

Please follow the instructions on the new website to register and log in.

The User Guide below is available to help you with using the new website. We would suggest that you read this before logging on. However, if you do have any problems logging on then please ring 0800 917 9567, or +44 121 415 0816 if calling from overseas.

Click here to log in now

Member web will currently provide full functionality with the following browsers: Internet Explorer 7, Internet Explorer 8, Firefox (v3.5) and Chrome (v2). Please note that Apple Mac browsers such as Safari are not supported.

Click here to register.

 

This takes you to the Compendia login page. You may wish to save the login page as a 'favourite'. You will only need to register the first time you access the website.

At the login page, select 'Register'. You will then be asked to enter a Pass Code.

Enter the Pass Code 'BAE' and select 'Next'. You will then be asked to confirm some personal details.

The information you enter is checked against our records and you will not be allowed to continue should any piece of information not match. Your Member Number will be provided to you as part of our introduction to this new online service. For security reasons we are unable to tell you which specific data item is wrong.

The final stage of member self registration is to choose a User Name, select a password, and choose three special security questions and answers.

Please choose a User Name that you will remember, as there is no automatic process to remind you of it. Your User Name should be between 5 and 32 characters in length and can include letters or numbers. It must be unique and you will not be able to select a User Name that is already in use.    

Passwords are case sensitive. Your password must satisfy the minimum length and complexity requirements, which are:

  • Between 9 and 32 characters long
  • Must contain at least one of each of these character types:
    • A number
    • A lower case letter
    • An upper case letter

Do not include any punctuation marks or special characters, such as ? / * $ £ } ].

Finally, three different security questions should be selected together with suitable answers which only you know. The answers are not case sensitive.

Select ‘Next’ when you have completed your security information. You will see a confirmation that your registration has been successful.

When accessing the website, you will be prompted to enter your User Name and Password. If you are using the website for the first time, you will then be asked to accept the Conditions of Use. If you do not accept the Conditions of Use, you will be denied access to the website.

Sign in using your current user name and password, then click on ‘Change Password’.  You will need to confirm your old password, then enter and confirm your new password.  Please remember that your new password must meet these requirements:

  • Between 9 and 32 characters long
  • Must contain at least one of each of these character types:
    • A number
    • A lower case letter
    • An upper case letter
  • Do not include any special characters, such as ? / * $ £ } ]

Sign in using your current user name and password, then select ‘Your Account’ on the top right of your screen. Select the ‘Change Questions and Answers’ option in the next page.

You can then change the questions and answers by using the drop down buttons. All three answers must be entered before pressing the ‘Submit Answer’ button to save your entries.

On the Login page, select ‘Forgotten Password’.  You will be asked a series of questions to check your identity, including two of your special security questions.  Once you confirm the correct answers to these questions, you will be able to set a new password.  This must comply with the usual rules on length and complexity, described in 'How do I change my password?'.

Once you have successfully reset your password, you will need to sign on in the usual way.

In order to protect your data, we are unable to remind you of your User Name or to provide a facility to change it. Please contact the Pensions Service Centre on 0845 180 1401, who will arrange for your record to be reset.  You will then need to go through the registration process.

It is not possible to copy and paste your password if you use certain browsers (for example Internet Explorer 10). We recommend that you always type in your password.

When you run an estimate you will see that Member Web offers you the following two options.

You should click on "Open output" to view the results as clicking the "Continue" button will take you to the Benefits homepage.

If you have more than one record on our system (perhaps resulting from a previous period of service), you can select the record you want to look at. Please note that the following relates to the 2000 Plan but the same principle applies to all schemes.

If at any point you wish to view another of your multiple records, you can return to this screen by clicking on “Select Membership” at the top right of the page.

Once you have accessed your record, use the menu on the left side of the page to use the tools available.  Please note that as you select the top level menu items, they may expand with further options displayed.

You can add an email address but cannot change your portal address online. Please notify the Pension Service Centre of any change of address.

The effective date you enter must be a date on which you would be entitled to take your retirement benefits, normally any date after your 55th birthday. For a minority of members, specific conditions relating to membership or benefits mean we cannot provide online calculations.  We apologise for this inconvenience, however if you contact the Pensions Service Centre they will provide you with a written benefit estimate within a few days.

This is usually a result of the security settings on the computer you are using. Please make sure you check the following:

  1. Your computer has Adobe Reader installed (Please refer to the Adobe Website or speak to your systems Administrator)
  2. Your internet browser permits files to be downloaded. The security settings will vary depending on internet browser. For example in Internet Explorer 8, navigate to:
    1. Tools/Internet options/Security -> select ‘Internet’ and click ‘Custom level’
    2. Check that options under ‘Downloads’ are enabled – ‘Automatic prompting for file downloads’ and ‘File download’
  3. Please clear the cache (delete temporary internet files). The method varies by internet browser, for example in Internet Explorer 8, navigate to: Tools/Internet Options/Browsing history -> Delete/Delete Temporary Internet Files.

This will not apply to all members. If you see this, it relates to a previous period of membership which has been transferred and included with a later period of membership and benefits. It is displayed purely for information purposes, with limited data available to view.

We are unable to provide an online facility to update your investment choices and you will need to complete an Investment Instruction Form and send it to the Pensions Service Centre. Click on 'Forms' on the new website to obtain a downloadable Investment Instruction Form.

You can get detailed information about your current investments and the alternative investment funds available by following the Standard Life link on the Useful Links page of the new website.

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